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1.The Care Act 2014 Resource

  1. 1.0.1The Care Act 2014 Resource

2.The Mental Capacity Act 2005 Resource and Practice Toolkit

  1. 2.0.1The Mental Capacity Act 2005 Resource and Practice Toolkit

3.Safeguarding Adults

  1. 3.0.1Safeguarding AdultsOctober 16, 2024
  2. 3.0.2The Safeguarding Adults TeamApril 17, 2025

4.Deprivation of Liberty

  1. 4.0.1Recognising and Responding to Deprivations of LibertyApril 17, 2025
  2. 4.0.2The Deprivation of Liberty Safeguards (DoLS) TeamNovember 22, 2022
  3. 4.0.3Deprivation of Liberty Safeguards ProcedureApril 17, 2025

5.Universal Procedures (used by all teams)

  1. 5.0.1Equality, Diversity and Human RightsApril 17, 2025
  2. 5.0.2Recording and Keeping RecordsApril 17, 2025
  3. 5.0.3Providing Information about a Person or CarerApril 17, 2025
  4. 5.0.4Financial AssessmentApril 17, 2024
  5. 5.0.5Commissioning and Brokerage ProceduresNovember 22, 2022
  6. 5.0.6Direct PaymentsApril 17, 2025
  7. 5.0.7Assistive Technology and TelecareApril 17, 2025
  8. 5.0.8Risk AssessmentApril 17, 2025
  9. 5.0.9Lone WorkingNovember 22, 2022
  10. 5.0.10Joint WorkNovember 3, 2021
  11. 5.0.11Co-productionApril 17, 2025
  12. 5.0.12Social Media (use of)April 17, 2024
  13. 5.0.13Storage of Data on Practitioners' Mobile DevicesSeptember 16, 2021
  14. 5.0.14Interpreter and Translation ServicesOctober 16, 2024
  15. 5.0.15Death of a Person or CarerOctober 16, 2024

6.Specialist Procedures

  1. 6.0.1Deputyship and Financial AffairsApril 17, 2025
  2. 6.0.2Debt Respite Scheme (Breathing Spaces) ProcedureApril 17, 2025
  3. 6.0.3Minor Works and Low Level EquipmentApril 17, 2023
  4. 6.0.4Joint Packages of Health and Social CareApril 17, 2025
  5. 6.0.5NHS Continuing Healthcare ProcedureApril 17, 2025
  6. 6.0.6NHS-funded Nursing Care Procedure (FNC)April 17, 2024
  7. 6.0.7End of Life Procedures and Practice GuidanceApril 17, 2025
  8. 6.0.8Legal ServicesNovember 22, 2021
  9. 6.0.9Ordinary Residence ProcedureApril 17, 2024
  10. 6.0.10Continuity of Care ArrangementsApril 17, 2024
  11. 6.0.11Cross Border PlacementsApril 17, 2025
  12. 6.0.12Protecting Moveable PropertyApril 17, 2025
  13. 6.0.13Service Interruptions and Provider FailureApril 17, 2024
  14. 6.0.14No Recourse to Public Funds (NRPF)April 17, 2025
  15. 6.0.15Prisons and Approved PremisesApril 17, 2025
  16. 6.0.16Acting as an Appropriate AdultOctober 16, 2024

7.Customer Liaison

  1. 7.0.1Receiving a Contact or ReferralOctober 16, 2024
  2. 7.0.2Deciding the Outcome of a Contact or Referral (Customer Liaison)April 17, 2025
  3. 7.0.3Actions and Next StepsApril 17, 2025

8.Home First

  1. 8.0.1About Home FirstNovember 22, 2022
  2. 8.0.2Social Workers ProceduresNovember 22, 2022
  3. 8.0.3Occupational Therapy ProceduresNovember 22, 2022

9.Reablement

9.1The Reablement Team

  1. 9.1.1The Reablement TeamNovember 22, 2022

9.2Contact and Referral

  1. 9.2.1Receiving a Contact or ReferralOctober 16, 2024
  2. 9.2.2Deciding the Outcome of a Contact or ReferralApril 17, 2025
  3. 9.2.3Actions and Next StepsApril 17, 2025

9.3Establishing Needs

  1. 9.3.1Introduction, Legal Requirements and ToolsOctober 16, 2024
  2. 9.3.2Preparing to Establish NeedsApril 17, 2025
  3. 9.3.3The Skilled ConversationApril 17, 2025
  4. 9.3.4Agreeing Needs and Making a Formal RecordNovember 22, 2022
  5. 9.3.5Establishing Ordinary Residence (Reablement)November 22, 2022

9.4Arranging and Reviewing Reablement

  1. 9.4.1The Reablement PlanOctober 16, 2024
  2. 9.4.2Arranging the Reablement ServiceOctober 16, 2024
  3. 9.4.3Monitoring ReablementApril 17, 2024
  4. 9.4.4Monitoring Actions (Reablement)April 17, 2024
  5. 9.4.5The Reablement ReviewApril 17, 2025
  6. 9.4.6Deciding the Outcome of a Reablement Review and Making a Formal RecordNovember 22, 2022
  7. 9.4.7Actions Following a Reablement ReviewOctober 16, 2024

9.5Meeting Ongoing Needs

  1. 9.5.1Understanding and Applying Eligibility CriteriaOctober 16, 2024
  2. 9.5.2Communicating the Outcome and Next StepsOctober 16, 2023
  3. 9.5.3Requesting a Financial AssessmentApril 17, 2024
  4. 9.5.4Setting an Indicative BudgetOctober 16, 2024
  5. 9.5.5Care and Support PlanningApril 17, 2025
  6. 9.5.6Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetOctober 16, 2024
  7. 9.5.7Arranging Support and ServicesOctober 16, 2024
  8. 9.5.8Legal Requirements of a Care and Support Plan Review and ToolsOctober 16, 2024
  9. 9.5.9Preparing to Carry out a Care and Support Plan ReviewApril 17, 2025
  10. 9.5.10The Full Review ConversationApril 17, 2025
  11. 9.5.11The Light Touch Review ConversationOctober 16, 2024
  12. 9.5.12Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordOctober 16, 2024
  13. 9.5.13Actions Following a Care and Support Plan ReviewApril 17, 2025
  14. 9.5.14Monitoring Urgent or Interim Support and ServicesApril 17, 2024

10.Independent Living Service

10.1The Independent Living Service

  1. 10.1.1The Independent Living ServiceNovember 22, 2022

10.2Contact and Referral

  1. 10.2.1Receiving a Contact or ReferralOctober 16, 2024
  2. 10.2.2Deciding the Outcome of a Contact or Referral (ILS)April 17, 2025
  3. 10.2.3Actions and Next StepsApril 17, 2025

10.3Establishing Needs

  1. 10.3.1Introduction, Legal Requirements and Tools (ILS)October 16, 2024
  2. 10.3.2Preparing to Establish Needs (ILS)April 17, 2025
  3. 10.3.3The Skilled Conversation (ILS)April 17, 2025
  4. 10.3.4Agreeing Needs, Making a Formal Record and Next Steps (ILS)October 16, 2024
  5. 10.3.5Establishing Likely Eligibility for a Disabled Facilities GrantOctober 16, 2024
  6. 10.3.6Understanding and Applying Eligibility Criteria (ILS)April 17, 2025
  7. 10.3.7Communicating the Outcome and Next Steps (ILS)April 17, 2025

10.4Meeting Needs

  1. 10.4.1Establishing Ordinary Residence (ILS)November 22, 2022
  2. 10.4.2Requesting a Financial AssessmentApril 17, 2024
  3. 10.4.3Applying for a Disabled Facilities GrantApril 17, 2024
  4. 10.4.4The Outcome of the Disabled Facilities Grant Application and Next StepsOctober 16, 2024
  5. 10.4.5Providing EquipmentApril 17, 2025
  6. 10.4.6Equipment in a Care HomeApril 17, 2025
  7. 10.4.7Providing Direct SupportApril 17, 2025

10.5Monitoring and Review

  1. 10.5.1Monitoring and ReviewApril 17, 2025

11.Hospital Discharge Team

11.1The Hospital Discharge Team

  1. 11.1.1The Hospital Discharge TeamNovember 22, 2022

11.2Contact and Referral

  1. 11.2.1Receiving a Contact or ReferralOctober 16, 2024
  2. 11.2.2Deciding the Outcome of a Contact or Referral (Hospital Discharge)April 17, 2025
  3. 11.2.3Actions and Next StepsApril 17, 2025

11.3Discharge to Assess

  1. 11.3.1Discharge to AssessNovember 22, 2022
  2. 11.3.2Monitoring Urgent or Interim Support and ServicesApril 17, 2024

11.4Establishing Needs

  1. 11.4.1Introduction, Legal Requirements and ToolsOctober 16, 2024
  2. 11.4.2Preparing to Establish NeedsApril 17, 2025
  3. 11.4.3The Skilled ConversationApril 17, 2025
  4. 11.4.4Agreeing Needs and Making a Formal RecordNovember 22, 2022
  5. 11.4.5Understanding and Applying Eligibility CriteriaOctober 16, 2024
  6. 11.4.6Communicating the Outcome and Next StepsOctober 16, 2023

11.5Meeting Needs

  1. 11.5.1Establishing Ordinary ResidenceNovember 22, 2022
  2. 11.5.2Requesting a Financial AssessmentApril 17, 2024
  3. 11.5.3Setting an Indicative BudgetOctober 16, 2024
  4. 11.5.4Care and Support PlanningApril 17, 2025
  5. 11.5.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetOctober 16, 2024
  6. 11.5.6Arranging Support and ServicesOctober 16, 2024

11.6Reviewing Support and Services

  1. 11.6.1Legal Requirements of a Care and Support Plan Review and ToolsOctober 16, 2024
  2. 11.6.2Preparing to Carry out a Care and Support Plan ReviewApril 17, 2025
  3. 11.6.3The Full Review ConversationApril 17, 2025
  4. 11.6.4The Light Touch Review ConversationOctober 16, 2024
  5. 11.6.5Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordOctober 16, 2024
  6. 11.6.6Actions Following a Care and Support Plan ReviewApril 17, 2025
  7. 11.6.7Reviewing a Direct Payment

12.Integrated Neighbourhood Teams

12.1The Integrated Neighbourhood Teams

  1. 12.1.1The Integrated Neighbourhood TeamsNovember 22, 2022

12.2Contact and Referral

  1. 12.2.1Receiving a Contact or ReferralOctober 16, 2024
  2. 12.2.2Deciding the Outcome of a Contact or ReferralApril 17, 2025
  3. 12.2.3Actions and Next StepsApril 17, 2025

12.3Establishing Needs

  1. 12.3.1Introduction, Legal Requirements and ToolsOctober 16, 2024
  2. 12.3.2Preparing to Establish NeedsApril 17, 2025
  3. 12.3.3The Skilled ConversationApril 17, 2025
  4. 12.3.4Agreeing Needs and Making a Formal RecordNovember 22, 2022
  5. 12.3.5Understanding and Applying Eligibility CriteriaOctober 16, 2024
  6. 12.3.6Communicating the Outcome and Next StepsOctober 16, 2023

12.4Meeting Needs

  1. 12.4.1Establishing Ordinary ResidenceNovember 22, 2022
  2. 12.4.2Requesting a Financial AssessmentApril 17, 2024
  3. 12.4.3Setting an Indicative BudgetOctober 16, 2024
  4. 12.4.4Care and Support PlanningApril 17, 2025
  5. 12.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetOctober 16, 2024
  6. 12.4.6Arranging Support and ServicesOctober 16, 2024

12.5Reviewing Support and Services

  1. 12.5.1Legal Requirements of a Care and Support Plan Review and ToolsOctober 16, 2024
  2. 12.5.2Preparing to Carry out a Care and Support Plan ReviewApril 17, 2025
  3. 12.5.3The Full Review ConversationApril 17, 2025
  4. 12.5.4The Light Touch Review ConversationOctober 16, 2024
  5. 12.5.5Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordOctober 16, 2024
  6. 12.5.6Actions Following a Care and Support Plan ReviewApril 17, 2025
  7. 12.5.7Monitoring Urgent or Interim Support and ServicesApril 17, 2024
  8. 12.5.8Reviewing a Direct Payment

13.Complex Case Team

13.1The Complex Case Team

  1. 13.1.1The Complex Case TeamNovember 22, 2022

13.2Contact and Referral

  1. 13.2.1Receiving a Contact or ReferralOctober 16, 2024
  2. 13.2.2Deciding the Outcome of a Contact or ReferralApril 17, 2025
  3. 13.2.3Actions and Next StepsApril 17, 2025

13.3Establishing Needs

  1. 13.3.1Introduction, Legal Requirements and ToolsOctober 16, 2024
  2. 13.3.2Preparing to Establish NeedsApril 17, 2025
  3. 13.3.3The Skilled ConversationApril 17, 2025
  4. 13.3.4Agreeing Needs and Making a Formal RecordNovember 22, 2022
  5. 13.3.5Understanding and Applying Eligibility CriteriaOctober 16, 2024
  6. 13.3.6Communicating the Outcome and Next StepsOctober 16, 2023

13.4Meeting Needs

  1. 13.4.1Establishing Ordinary ResidenceNovember 22, 2022
  2. 13.4.2Requesting a Financial AssessmentApril 17, 2024
  3. 13.4.3Setting an Indicative BudgetOctober 16, 2024
  4. 13.4.4Care and Support PlanningApril 17, 2025
  5. 13.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetOctober 16, 2024
  6. 13.4.6Arranging Support and ServicesOctober 16, 2024

13.5Reviewing Support and Services

  1. 13.5.1Legal Requirements of a Care and Support Plan Review and ToolsOctober 16, 2024
  2. 13.5.2Preparing to Carry out a Care and Support Plan ReviewApril 17, 2025
  3. 13.5.3The Full Review ConversationApril 17, 2025
  4. 13.5.4The Light Touch Review ConversationOctober 16, 2024
  5. 13.5.5Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordOctober 16, 2024
  6. 13.5.6Actions Following a Care and Support Plan ReviewApril 17, 2025
  7. 13.5.7Monitoring Urgent or Interim Support and ServicesApril 17, 2024
  8. 13.5.8Reviewing a Direct Payment

14.Learning Disability Team

14.1The Learning Disability Team

  1. 14.1.1The Learning Disability TeamNovember 22, 2022

14.2Contact and Referral

  1. 14.2.1Receiving a Contact or ReferralOctober 16, 2024
  2. 14.2.2Deciding the Outcome of a Contact or ReferralApril 17, 2025
  3. 14.2.3Actions and Next StepsApril 17, 2025

14.3Establishing Needs

  1. 14.3.1Introduction, Legal Requirements and ToolsOctober 16, 2024
  2. 14.3.2Preparing to Establish NeedsApril 17, 2025
  3. 14.3.3The Skilled ConversationApril 17, 2025
  4. 14.3.4Agreeing Needs and Making a Formal RecordNovember 22, 2022
  5. 14.3.5Understanding and Applying Eligibility CriteriaOctober 16, 2024
  6. 14.3.6Communicating the Outcome and Next StepsOctober 16, 2023

14.4Meeting Needs

  1. 14.4.1Establishing Ordinary ResidenceNovember 22, 2022
  2. 14.4.2Requesting a Financial AssessmentApril 17, 2024
  3. 14.4.3Setting an Indicative BudgetOctober 16, 2024
  4. 14.4.4Care and Support PlanningApril 17, 2025
  5. 14.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetOctober 16, 2024
  6. 14.4.6Arranging Support and ServicesOctober 16, 2024

14.5Reviewing Support and Services

  1. 14.5.1Legal Requirements of a Care and Support Plan Review and ToolsOctober 16, 2024
  2. 14.5.2Preparing to Carry out a Care and Support Plan ReviewApril 17, 2025
  3. 14.5.3The Full Review ConversationApril 17, 2025
  4. 14.5.4The Light Touch Review ConversationOctober 16, 2024
  5. 14.5.5Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordOctober 16, 2024
  6. 14.5.6Actions Following a Care and Support Plan ReviewApril 17, 2025
  7. 14.5.7Monitoring Urgent or Interim Support and ServicesApril 17, 2024
  8. 14.5.8Reviewing a Direct Payment

15.Transition to Adult Care and Support

15.1Deciding Whether to Start Transition

  1. 15.1.1Deciding Whether to Start TransitionOctober 16, 2023
  2. 15.1.2Deciding Whether to Start Carers TransitionNovember 3, 2021
  3. 15.1.3Recording the Decision and Next StepsNovember 3, 2021

15.2Child's Needs Assessment

  1. 15.2.1Introduction, Legal Requirements and Tools (Child's Needs Assessment)October 16, 2024
  2. 15.2.2Preparing to Establish Needs (Child's Needs Assessment)October 16, 2024
  3. 15.2.3The Skilled Conversation (Child's Needs Assessment)April 17, 2025
  4. 15.2.4Agreeing Needs, Making a Formal Record and Next Steps (Child's Needs Assessment)October 16, 2023

15.3Carer's Transition Assessments

  1. 15.3.1Introduction, Legal Requirements and Tools (Carer's Transition)October 16, 2024
  2. 15.3.2Preparing to Establish the Needs of Parent CarersApril 17, 2024
  3. 15.3.3Preparing to Establish the Needs of Young CarersApril 17, 2024
  4. 15.3.4The Skilled Conversation (Parent Carers)September 27, 2021
  5. 15.3.5The Skilled Conversation (Young Carers)April 17, 2025
  6. 15.3.6Agreeing Needs, Making a Formal Record and Next Steps (Carer's Transition)October 16, 2024

15.4Transition Planning and Review

  1. 15.4.1Setting an Indicative Budget (Transition to Adult Care and Support)November 9, 2021
  2. 15.4.2The Transition PlanApril 17, 2024
  3. 15.4.3Reviewing a Transition PlanApril 17, 2024
  4. 15.4.4Reviewing an Education, Health and Care Plan (from 18 years)October 16, 2024

16.Community Mental Health Team

16.1The Community Mental Health Team

  1. 16.1.1The Community Mental Health TeamApril 17, 2025

16.2Contact and Referral

  1. 16.2.1How to Access Mental Health Social WorkNovember 22, 2022
  2. 16.2.2Receiving a Contact or ReferralOctober 16, 2024
  3. 16.2.3Contact and Referral Adult Care and Support Procedures (CMHT)April 17, 2025

16.3Establishing Needs

  1. 16.3.1Introduction, Legal Requirements and ToolsOctober 16, 2024
  2. 16.3.2Preparing to Establish NeedsApril 17, 2025
  3. 16.3.3The Skilled ConversationApril 17, 2025
  4. 16.3.4Agreeing Needs and Making a Formal RecordNovember 22, 2022
  5. 16.3.5Understanding and Applying Eligibility CriteriaOctober 16, 2024
  6. 16.3.6Communicating the Outcome and Next StepsOctober 16, 2023

16.4Meeting Needs

  1. 16.4.1Establishing Ordinary ResidenceNovember 22, 2022
  2. 16.4.2Requesting a Financial AssessmentApril 17, 2024
  3. 16.4.3Setting an Indicative BudgetOctober 16, 2024
  4. 16.4.4Care and Support PlanningApril 17, 2025
  5. 16.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetOctober 16, 2024
  6. 16.4.6Arranging Support and ServicesOctober 16, 2024

16.5Reviewing Support and Services

  1. 16.5.1Legal Requirements of a Care and Support Plan Review and ToolsOctober 16, 2024
  2. 16.5.2Preparing to Carry out a Care and Support Plan ReviewApril 17, 2025
  3. 16.5.3The Full Review ConversationApril 17, 2025
  4. 16.5.4The Light Touch Review ConversationOctober 16, 2024
  5. 16.5.5Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordOctober 16, 2024
  6. 16.5.6Actions Following a Care and Support Plan ReviewApril 17, 2025
  7. 16.5.7Monitoring Urgent or Interim Support and ServicesApril 17, 2024
  8. 16.5.8Reviewing a Direct Payment

16.6Functions under the Mental Health Act

  1. 16.6.1Understanding the Mental Health Act 1983April 17, 2025
  2. 16.6.2Community Mental Health FrameworkOctober 16, 2023
  3. 16.6.3Social Circumstances ReportOctober 16, 2024
  4. 16.6.4Section 117 AftercareApril 17, 2024

17.AMHP Procedure

  1. 17.0.1AMHP ProcedureApril 17, 2025

18.Carers Procedures

18.1Contact and Referral

  1. 18.1.1Receiving a Contact or ReferralOctober 16, 2024
  2. 18.1.2Deciding the Outcome of a Contact or Referral (Carers)April 17, 2025
  3. 18.1.3Actions and Next Steps (Carers)April 17, 2025

18.2Establishing Needs

  1. 18.2.1Introduction, Legal Requirements and Tools (Carers)October 16, 2024
  2. 18.2.2Preparing to Establish Needs (Carers)April 17, 2024
  3. 18.2.3The Skilled Conversation (Carers)April 17, 2025
  4. 18.2.4Agreeing Needs and Making a Formal Record (Carers)April 12, 2022
  5. 18.2.5Understanding and Applying Eligibility Criteria (Carers)April 17, 2024
  6. 18.2.6Communicating the Outcome and Next Steps (Carers)October 16, 2023

18.3Meeting Needs

  1. 18.3.1Establishing Ordinary ResidenceNovember 22, 2022
  2. 18.3.2Requesting a Financial AssessmentApril 17, 2024
  3. 18.3.3Setting an Indicative BudgetOctober 16, 2024
  4. 18.3.4Support PlanningOctober 16, 2024
  5. 18.3.5Signing off a Support Plan and Agreeing a Final Personal BudgetOctober 16, 2024
  6. 18.3.6Arranging Support and ServicesOctober 16, 2024

18.4Reviewing Support and Services

  1. 18.4.1Legal Requirements of a Support Plan Review and ToolsOctober 16, 2024
  2. 18.4.2Preparing to Carry out a Support Plan ReviewOctober 16, 2024
  3. 18.4.3The Full Review Conversation (Carers)April 17, 2025
  4. 18.4.4The Light Touch Review Conversation (Carers)April 17, 2025
  5. 18.4.5Deciding the Outcome of a Support Plan Review and Making a Formal RecordNovember 3, 2021
  6. 18.4.6Actions Following a Support Plan ReviewApril 17, 2025
  7. 18.4.7Monitoring Urgent or Interim Support and ServicesApril 17, 2024
  8. 18.4.8Reviewing a Direct Payment

19.Provider Services

  1. 19.0.1Provider Services in Blackburn with DarwenApril 17, 2025
  2. 19.0.2Adult Care Providers Handbook

Last Updated: April 17, 2025

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